What is the best way to generate audit trail like logs from OTRS 6? I need to log both agent and and user activities especially the admin ectivities.
Are there any addons?
OTRS security audit log
Moderator: crythias
Re: OTRS security audit log
OTRS does provide an audit log for system configuration, the ((OTRS Community Edition)) does not
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 3
- Joined: 23 May 2018, 16:08
- Znuny Version: OTRS 6.03
- Real Name: Vincent Dela Paz
- Company: SlashdotPH
Re: OTRS security audit log
Good day, I'm finding my self in the same scenario, where we need to produce an audit trail of all users and admins activities, sir Jojo, mentioned above that
I'm wondering if upgrading to the Business Solution, would be possible to generate the audit logs/trails of the users especially the admins?