Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?

Moderator: crythias

Post Reply
Otabutin
Znuny newbie
Posts: 21
Joined: 01 Aug 2011, 14:16
Znuny Version: 3.0.9

Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?

Post by Otabutin »

Hello,

In the context of our tests for the version 6 , we notice that the module NewTicketOnlyFromKnowEmail provided by an external company is no more supported.

The purpose of this module was :

- Sending an email 'your call is being rejected' to emails not present in contacts list of OTRS when fetched by OTRS mail listening.
- Creating however a call 'Junk' in otrs (without correct company, SAL , Service) to have the content of the call sent.

We are now searching a new module therefore in version 6 or specific implementation.

Is the free module 'https://otrsaddons.com/collections/thir ... junkfilter' helping in this ?

Or what can you advice as implementation to do it ?

Thanks in advance for any help.

Best regards,

Olivier Tabutin
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?

Post by reneeb »

That addon won't help (by the way, the main site for my free addons is opar.perl-services.de ). But I will add a feature to https://opar.perl-services.de/dist/Post ... ools-6.0.2 that will add a new "header" X-OTRS-IsCustomerUser, so you can move tickets to a special queue where you define a ticket notification...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Post Reply