Hello,
In the context of our tests for the version 6 , we notice that the module NewTicketOnlyFromKnowEmail provided by an external company is no more supported.
The purpose of this module was :
- Sending an email 'your call is being rejected' to emails not present in contacts list of OTRS when fetched by OTRS mail listening.
- Creating however a call 'Junk' in otrs (without correct company, SAL , Service) to have the content of the call sent.
We are now searching a new module therefore in version 6 or specific implementation.
Is the free module 'https://otrsaddons.com/collections/thir ... junkfilter' helping in this ?
Or what can you advice as implementation to do it ?
Thanks in advance for any help.
Best regards,
Olivier Tabutin
Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?
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Re: Replacement of module NewTicketOnlyFromKnowEmail in version 6 ?
That addon won't help (by the way, the main site for my free addons is opar.perl-services.de ). But I will add a feature to https://opar.perl-services.de/dist/Post ... ools-6.0.2 that will add a new "header" X-OTRS-IsCustomerUser, so you can move tickets to a special queue where you define a ticket notification...
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de