No 'New Ticket' button in version 6 (test) for customers with calls

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Otabutin
Znuny newbie
Posts: 21
Joined: 01 Aug 2011, 14:16
Znuny Version: 3.0.9

No 'New Ticket' button in version 6 (test) for customers with calls

Post by Otabutin »

Hello,

We have installed on a test VM the version 6 of OTRS. The version is quite well according to our tests.

We have a quite strange behavior, on the new version , the button 'New Ticket' does not exist when logging with a customer contact have already tickets in OTRS. The contact only sees the button 'Tickets'.

While we have the button 'Create a first ticket' for customers having no tickets yet.

I resaved the customer groups in OTRS, I also added a group to the customer (company of customer) it does not help.

I tested with IE11 and Chrome.

I also checked that 'CustomGroupSupport' is also well enabled in SysConfig.

So my question is : si there a new parameter or change in version 6 to enable this option for a customer ?

I see sometimes in the log : Fri Jul 27 15:07:16 2018 (Europe/Brussels) error OTRS-CGI-10 Need GroupName!

But i am not 100% sure it is related to the problem (we had not the message in version 5).

Best regards,

Olivier Tabutin
Otabutin
Znuny newbie
Posts: 21
Joined: 01 Aug 2011, 14:16
Znuny Version: 3.0.9

Re: No 'New Ticket' button in version 6 (test) for customers with calls

Post by Otabutin »

Found it via : CustomerFrontend::Navigation###CustomerTicketMessage###002-Ticket
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