Language characters as symbols from AD users

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evalco
OTRS newbie
Posts: 1
Joined: 23 Jul 2018, 14:50
OTRS Version?: 6.0.0

Language characters as symbols from AD users

Post by evalco » 24 Jul 2018, 09:16

Hello everybody,
Sorry if it was already asked, but I was not able to find anything specific for this problem. So, I have my Customer User database from AD, everything synchronizes fine, but specific Lithuanian characters (ąčęėįųū) shown as symbols in their names Å¾Ä JÅ«ratė (viewing from list, or adding them to ticket). Everything else is fine with charters. could anyone give me any lead to grab on?

root
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Posts: 1234
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Language characters as symbols from AD users

Post by root » 24 Jul 2018, 17:24

Hi,

Try this into your Params section

Code: Select all

SourceCharset => 'utf-8',
DestCharset => 'utf-8',
and don't ask me why it works if it works.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

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