Solved Ticket

pidilandia · Post by **pidilandia** » 23 Jul 2018, 11:27

Hi,
a solved ticket can be closed automatically after 48 hours and locked so that it can not be opened again, is this possible?

Thanks so much

PP

wurzel · Post by **wurzel** » 23 Jul 2018, 12:14

hi,

yes, this is possible. You need queue settings, additional ticket state and ACL.

Florian

pidilandia · Post by **pidilandia** » 23 Jul 2018, 12:48

Do you have any more suggestions? I tried but when an email arrives with the ticket number as object the ticket is always reopened, how can I configure the ACL correctly?

Thank you very much

wurzel · Post by **wurzel** » 23 Jul 2018, 22:08

Hi,

check documenation on FollowUp option
http://doc.otrs.com/doc/manual/admin/st ... area-queue

and

and ACL example 5.4 and adapt it to your states.
http://doc.otrs.com/doc/manual/admin/st ... id-1.7.2.4

Flo

Znuny and ((OTRS)) Community Edition

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