Statistics state

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pidilandia
Znuny newbie
Posts: 44
Joined: 19 Sep 2017, 11:48
Znuny Version: 5.0.16

Statistics state

Post by pidilandia »

Hi,
is it possible to create a statistic to understand how many tickets have gone from a given state and how long have they been in that state? I give an example, I have a state called second level, I need to know how many tickets and which have passed from that state and how long they have stayed there.

Thanks so much

PP
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Statistics state

Post by wurzel »

Hi

this is not possible with ((OTRS)) Community Edition statistik module. You need to search via SQL.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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