Restricting Agents or a Group from closing tickets

Tumo · Post by **Tumo** » 12 Jul 2018, 15:23

Hi,

Is it possible to block agents or a particular group that has agents assigned to it from closing tickets on the system. I would like certain agents from my list to not be able to close any tickets to centralize the ticket closing process. Please assist

wurzel · Post by **wurzel** » 12 Jul 2018, 18:03

Hi,

Permissions and/or ACLs.

regards
Florian

Tumo · Post by **Tumo** » 13 Jul 2018, 10:47

Hi,

Thank you Florian, i believe this is exactly what i was looking for, let me action it, will give feedback.

Regards
Tumo

wurzel · Post by **wurzel** » 13 Jul 2018, 12:58

Hi,

cool! there are some examples
http://doc.otrs.com/doc/manual/admin/st ... id-1.7.2.4

Florian

Znuny and ((OTRS)) Community Edition

Restricting Agents or a Group from closing tickets

Restricting Agents or a Group from closing tickets

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