Hi,
Is it possible to block agents or a particular group that has agents assigned to it from closing tickets on the system. I would like certain agents from my list to not be able to close any tickets to centralize the ticket closing process. Please assist
Restricting Agents or a Group from closing tickets
Moderator: crythias
Re: Restricting Agents or a Group from closing tickets
Hi,
Permissions and/or ACLs.
regards
Florian
Permissions and/or ACLs.
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 2
- Joined: 12 Jul 2018, 14:31
- Znuny Version: 6.0.8
- Real Name: Tumo Maemo Liwambano
- Company: Abari Communications
Re: Restricting Agents or a Group from closing tickets
Hi,
Thank you Florian, i believe this is exactly what i was looking for, let me action it, will give feedback.
Regards
Tumo
Thank you Florian, i believe this is exactly what i was looking for, let me action it, will give feedback.
Regards
Tumo
Re: Restricting Agents or a Group from closing tickets
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.