Default ticket owner new tickets

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aperes
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Joined: 04 Jul 2018, 21:48
OTRS Version?: 6.0.4
Real Name: Alisson Peres
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Default ticket owner new tickets

Post by aperes » 11 Jul 2018, 01:25

Is there a way to change the default ticket owner for new tickets created, and for tickets that are moved from one queue to another?

I want to make the Admin user the default user when a ticket is created and when the ticket is moved.

I already checked in the database that the Admin user(root@loclahost) has ID 1, and the email address is not beeing used by any other user.

root
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Re: Default ticket owner new tickets

Post by root » 11 Jul 2018, 08:06

Hi,

Did you tried a GenericAgent eventbased (TicketCreate and TicketQueueUpdate events)?

- Roy
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aperes
OTRS newbie
Posts: 2
Joined: 04 Jul 2018, 21:48
OTRS Version?: 6.0.4
Real Name: Alisson Peres
Contact:

Re: Default ticket owner new tickets

Post by aperes » 12 Jul 2018, 19:58

Hi Roy,

Thanks for your answer. For now I do have a GenericAgent created to set the default user to be the Admin. But I thought that there would be a setting in the System Configuration for this.

Best Regards

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