editing database and web front syncro

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ermurenz
Znuny newbie
Posts: 11
Joined: 09 May 2016, 07:05
Znuny Version: 6.0.7
Real Name: Emanuele

editing database and web front syncro

Post by ermurenz »

Hi,
we would like to implement the change of owners on tickets (according to our call center systems) with a simple UPDATE Query directly on database.
The problem is that despite being able to change the owner on the database is not displayed via the web on the ticket.
Only if you enter, for example, a note or change the ticket in some way, then the new owner appears.
Or cleaning cache as well.
I hope in your help.
Thanks in advance.
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: editing database and web front syncro

Post by root »

Hi,

Writing into the database is extremely discouraged. As an alternative use the GenericInterface, there a way to update the Owner (TicketUpdate operation).

- Roy
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