Hi,
we would like to implement the change of owners on tickets (according to our call center systems) with a simple UPDATE Query directly on database.
The problem is that despite being able to change the owner on the database is not displayed via the web on the ticket.
Only if you enter, for example, a note or change the ticket in some way, then the new owner appears.
Or cleaning cache as well.
I hope in your help.
Thanks in advance.
editing database and web front syncro
Moderator: crythias
-
- Administrator
- Posts: 3934
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: editing database and web front syncro
Hi,
Writing into the database is extremely discouraged. As an alternative use the GenericInterface, there a way to update the Owner (TicketUpdate operation).
- Roy
Writing into the database is extremely discouraged. As an alternative use the GenericInterface, there a way to update the Owner (TicketUpdate operation).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?