Hi, i am new to OTRS and i was wondering where can i change the displayed name of "Owner" in the TicketZoom View, i tried a "sed" command in /opt/otrs/Kernel/Language/ with no luck.
I am using OTRS 6.0.8 Free in a productive environment but the last person responsible for this system just quit 2 days ago.
Thanks for your help.
[SOLVED] Change "Owner" name variable
Moderator: crythias
[SOLVED] Change "Owner" name variable
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Last edited by fprior on 30 Jun 2018, 00:15, edited 2 times in total.
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Re: Change "Owner" name variable
Hi,
What is the expected result?
- Roy
What is the expected result?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Change "Owner" name variable
Hello
the expected result would be showing "Manager" instead of "Owner"
Thanks for the reply.
the expected result would be showing "Manager" instead of "Owner"
Thanks for the reply.
-
- Administrator
- Posts: 3961
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Change "Owner" name variable
Hi,
I would suggest creating a custom translation file, you'll an example in Kernel/Language/xx_Custom.pm and create a "wrong" translation for the term Owner.
- Roy
I would suggest creating a custom translation file, you'll an example in Kernel/Language/xx_Custom.pm and create a "wrong" translation for the term Owner.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Change "Owner" name variable
Thank you, your suggestion indeed solved my problem.