[SOLVED] Change "Owner" name variable

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fprior
Znuny newbie
Posts: 7
Joined: 23 Oct 2017, 18:42
Znuny Version: 6.0.17

[SOLVED] Change "Owner" name variable

Post by fprior »

Hi, i am new to OTRS and i was wondering where can i change the displayed name of "Owner" in the TicketZoom View, i tried a "sed" command in /opt/otrs/Kernel/Language/ with no luck.

I am using OTRS 6.0.8 Free in a productive environment but the last person responsible for this system just quit 2 days ago.

Thanks for your help.
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Last edited by fprior on 30 Jun 2018, 00:15, edited 2 times in total.
root
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Re: Change "Owner" name variable

Post by root »

Hi,

What is the expected result?

- Roy
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fprior
Znuny newbie
Posts: 7
Joined: 23 Oct 2017, 18:42
Znuny Version: 6.0.17

Re: Change "Owner" name variable

Post by fprior »

Hello

the expected result would be showing "Manager" instead of "Owner"

Thanks for the reply.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Change "Owner" name variable

Post by root »

Hi,
I would suggest creating a custom translation file, you'll an example in Kernel/Language/xx_Custom.pm and create a "wrong" translation for the term Owner.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
fprior
Znuny newbie
Posts: 7
Joined: 23 Oct 2017, 18:42
Znuny Version: 6.0.17

Re: Change "Owner" name variable

Post by fprior »

Thank you, your suggestion indeed solved my problem.
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