i would like to have a notification, that creates a new ticket - not a followup article.
In other words: If an event happens (lets say a due date is reached), i want to create a NEW ticket instead of an update in an existing ticket (the one with the due date). Bonus: Have both tickets automatically linked to each other.
I can send notifications to the ticketsystem, using another mail adresse, like "email@example.com" and then create a filter that filters for that address.
But: What kind of header do i have to set, so OTRS does NOT search in the mail for references/ticketnumbers - so a NEW ticket will be created? Am i missing something?
Thanks in advance
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