Hello,
Is there a way Auto Response email include Customer_body in HTML Formate?
I've one queue maintenance, This is where Agent creates phone ticket for the customer for upcoming/schedule system maintenance and we've activity details in a table format which we normally include in auto-response email but some reason when it sends an email it converts to plain text rather follow the same table.
I'm using OTRS 6.
Thanks,
OTRS_Customer_body HTML
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