OTRS_Customer_body HTML

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rajsardhara
OTRS newbie
Posts: 3
Joined: 05 Aug 2017, 00:41
OTRS Version?: 6.0.7

OTRS_Customer_body HTML

Post by rajsardhara » 19 Jun 2018, 17:47

Hello,

Is there a way Auto Response email include Customer_body in HTML Formate?

I've one queue maintenance, This is where Agent creates phone ticket for the customer for upcoming/schedule system maintenance and we've activity details in a table format which we normally include in auto-response email but some reason when it sends an email it converts to plain text rather follow the same table.

I'm using OTRS 6.

Thanks,

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