[SOLVED] Permissions on Dashboard view

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Phoenix78
Znuny newbie
Posts: 5
Joined: 07 Nov 2017, 00:50
Znuny Version: 6.0.4

[SOLVED] Permissions on Dashboard view

Post by Phoenix78 »

Hi,
I got a problem on a fresh install, OTRS v6.0.4
On Dashboard view, tickets are only listed to agents with rw permissions on the queues.
With only ro, move, note, etc (everything except rw) tickets are not listed... Agents can access them with Status view, but they can’t with Dashboard and Queue view : no ticket.
I don’t know why I got this issue. Anyone had an idea?
Last edited by Phoenix78 on 15 Jun 2018, 09:08, edited 1 time in total.
wurzel
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Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Permissions on Dashboard view

Post by wurzel »

Hi,

this behaviour is by design.

You have to change your dashboard widget configurations with other permissions (ro) for example.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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Phoenix78
Znuny newbie
Posts: 5
Joined: 07 Nov 2017, 00:50
Znuny Version: 6.0.4

Re: Permissions on Dashboard view

Post by Phoenix78 »

Oh got it, I found these parameters.
Thanks for your help, it’s ok now.
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