[SOLVED] Permissions on Dashboard view

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Phoenix78
OTRS newbie
Posts: 5
Joined: 07 Nov 2017, 00:50
OTRS Version?: 6.0.4

[SOLVED] Permissions on Dashboard view

Post by Phoenix78 » 14 Jun 2018, 10:20

Hi,
I got a problem on a fresh install, OTRS v6.0.4
On Dashboard view, tickets are only listed to agents with rw permissions on the queues.
With only ro, move, note, etc (everything except rw) tickets are not listed... Agents can access them with Status view, but they can’t with Dashboard and Queue view : no ticket.
I don’t know why I got this issue. Anyone had an idea?
Last edited by Phoenix78 on 15 Jun 2018, 09:08, edited 1 time in total.

wurzel
OTRS guru
Posts: 2493
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Permissions on Dashboard view

Post by wurzel » 14 Jun 2018, 15:22

Hi,

this behaviour is by design.

You have to change your dashboard widget configurations with other permissions (ro) for example.

Flo
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 6 Managed Silver

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    Phoenix78
    OTRS newbie
    Posts: 5
    Joined: 07 Nov 2017, 00:50
    OTRS Version?: 6.0.4

    Re: Permissions on Dashboard view

    Post by Phoenix78 » 15 Jun 2018, 09:08

    Oh got it, I found these parameters.
    Thanks for your help, it’s ok now.

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