Hello,
Recently I recieve an administration of one OTRS already installed, which have some configurations that I can´t understand.
For example, in new ticket we just can create ticket in one unique queue and I would like to create tickets in all the queues and it seems not to be a permissions issue.
I have two groups (users 1, users2). Users1 have the same permissions of Users2 however Users2 does not have the permissions of Users1, also I have some queues (QueueA, QueueB, QueueC, QueueD), all this config without role assignment. Queues A and B belongs to Users1 and Queues C and D belongs to Users2. Basically this is the config I have however all the agent no matter wich group belongs just can create tickets in Queue D, wich belongs to Users2.
Leave some examples:
Queues:
https://tinyurl.com/yc47b8er
Permissions of my user:
https://tinyurl.com/y9f6bc5p
And just appear this queue to create tickets:
https://tinyurl.com/y7synuqw
Queue permissions
Moderator: crythias
Re: Queue permissions
Hi,
check your ACLs please
Flo
check your ACLs please
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.