How to check the logs?

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cris12345
OTRS wizard
Posts: 105
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
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How to check the logs?

Post by cris12345 » 05 Jun 2018, 19:32

Hi all,

I have an issue: An email was reading by OTRS but never created the ticket and I don't found the error message in System Log due to it shows only a few lines.

Is there a way to check the error by console?

I also searched the ticket in all the queues as root@localhost user but it is not exist as a ticket.

Any idea what could happened?

Thanks

fcasal
OTRS superhero
Posts: 309
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.18

Re: How to check the logs?

Post by fcasal » 05 Jun 2018, 21:06

To check the log I think is in /var/log/apache2 and in the version 6 exists a communication log but I am not sure if also exists in another versions.

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