Add custom field to customer information

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gibit
OTRS newbie
Posts: 8
Joined: 29 Oct 2017, 21:07
OTRS Version?: OTRS5
Real Name: Gibit

Add custom field to customer information

Post by gibit » 02 Jun 2018, 18:57

Hi all
i do not understand how to add a custom field to customers user information.
I need to add a text field for Job Role
I have created the new dynamic field but i dont know how to show it together with address, email and other info

Can you please help?
thanks in advance
gibi

alexus
OTRS superhero
Posts: 274
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 5.0.14
Real Name: Alexey Yusov
Company: Radiant System
Location: Prague
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Re: Add custom field to customer information

Post by alexus » 02 Jun 2018, 22:55

http://doc.otrs.com/doc/manual/admin/5. ... gistration
Customer Mapping + Customizing the customer_user Table in the OTRS DB
Alexey Yusov

Production: OTRS ITSM 5.0.14 on CentOS 7 x64 Linux with MySQL 5.7
Tested: OTRS ITSM 5.0.14
Radiant System OTRS Intergrator
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gibit
OTRS newbie
Posts: 8
Joined: 29 Oct 2017, 21:07
OTRS Version?: OTRS5
Real Name: Gibit

Re: Add custom field to customer information

Post by gibit » 02 Jun 2018, 23:08

Thanks for your answer , i have one more question
you linked version 5 manual, but i can see that chapter looks the same for v 6

The Customer dynamic fields available in v 6 cannot be used for what i need ?
The customer mapping seems useful until i need a text field but how do i add multiple selections or a date field ?

I know it's probably easy stuff but i'm a newbie at otrs!

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