Generic Agent / Notifications -> Timebased Messages

Moderator: crythias

Post Reply
OTRS expert
Posts: 93
Joined: 05 Dec 2007, 10:56
OTRS Version?: 5.0.24 (with ITSM Mo

Generic Agent / Notifications -> Timebased Messages

Post by PhyrePhoX » 01 Jun 2018, 12:59


i have a few ticket-date/time dynamic fields, where i would like to have some messages sent to a specific group of people when a certain date is reached (or some days before, depending on case).

In the notifications i cannot choose dynamic fields like date/time (that is where i would have expected it).

However, in generic agent i can do the following as filter:
Screenshot from 2018-06-01 12-56-30.png
BUT, in generic agent there is no event i can use for that (i would need to run a scheduler, which is okay, i guess). The bigger problem is:
I can not send messages using the generic agent. I can just add notes. I can of course change a dynamic field, after which i can create a notification that monitors that change of the dynamic field, but that would be rather complicated.
Any ideas?

Thanks, PhoX
You do not have the required permissions to view the files attached to this post.
OTRS 5.0.24 (with ITSM Modules)

Post Reply