Customer ticket template

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otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Customer ticket template

Post by otresi »

How can i add new template or change the existing customer new ticket page..
In the text area i want to add some explanation to customer, how it should fill the ticket and which information admin need from it..

Thanks everybody
OTRS 5 /
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Customer ticket template

Post by fcasal »

In the admin section, you have Templates, there you can configure the differente templates and assing it to different queues.
otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Re: Customer ticket template

Post by otresi »

thanks, yes i now for that options, but this option applies to the agent creation ticket
OTRS 5 /
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Customer ticket template

Post by fcasal »

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