How can i add new template or change the existing customer new ticket page..
In the text area i want to add some explanation to customer, how it should fill the ticket and which information admin need from it..
Thanks everybody
Customer ticket template
Moderator: crythias
Customer ticket template
OTRS 5 /
Re: Customer ticket template
In the admin section, you have Templates, there you can configure the differente templates and assing it to different queues.
Re: Customer ticket template
thanks, yes i now for that options, but this option applies to the agent creation ticket
OTRS 5 /
Re: Customer ticket template
ok, true. Check this https://forums.otterhub.org/viewtopic.php?t=35372