Customer ticket template

Moderator: crythias

Post Reply
otresi
OTRS expert
Posts: 84
Joined: 02 Sep 2014, 10:49
OTRS Version?: OTRS 5.0.8

Customer ticket template

Post by otresi » 31 May 2018, 12:47

How can i add new template or change the existing customer new ticket page..
In the text area i want to add some explanation to customer, how it should fill the ticket and which information admin need from it..

Thanks everybody
OTRS 5 /

fcasal
OTRS wizard
Posts: 193
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Customer ticket template

Post by fcasal » 31 May 2018, 13:06

In the admin section, you have Templates, there you can configure the differente templates and assing it to different queues.

otresi
OTRS expert
Posts: 84
Joined: 02 Sep 2014, 10:49
OTRS Version?: OTRS 5.0.8

Re: Customer ticket template

Post by otresi » 31 May 2018, 14:06

thanks, yes i now for that options, but this option applies to the agent creation ticket
OTRS 5 /

fcasal
OTRS wizard
Posts: 193
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Customer ticket template

Post by fcasal » 31 May 2018, 14:20


Post Reply