Allow customer acces to specific queue

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otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Allow customer acces to specific queue

Post by otresi »

Does it possible to allow only few customer to access to example queue1, queue2, queue3, but other customer have access to queue1 and queue2, not to queue3?

Thanks a lot
OTRS 5 /
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Allow customer acces to specific queue

Post by fcasal »

I am not sure, but I think you should review the groups option in the admin manual.
otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Re: Allow customer acces to specific queue

Post by otresi »

thanks, but i cannot find anything about this in admin manual
OTRS 5 /
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Allow customer acces to specific queue

Post by fcasal »

In the OTRS 6 manual is in the page 66.
otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Re: Allow customer acces to specific queue

Post by otresi »

Thanks, but i m using otrs 5.0.8
OTRS 5 /
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Allow customer acces to specific queue

Post by fcasal »

Well, in the otrs admin manual for the 5 is in the page 68...
otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Re: Allow customer acces to specific queue

Post by otresi »

Thanks, but this option applies for the customer permission in group not to queue..
OTRS 5 /
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