Allow customer acces to specific queue

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otresi
OTRS expert
Posts: 84
Joined: 02 Sep 2014, 10:49
OTRS Version?: OTRS 5.0.8

Allow customer acces to specific queue

Post by otresi » 31 May 2018, 12:07

Does it possible to allow only few customer to access to example queue1, queue2, queue3, but other customer have access to queue1 and queue2, not to queue3?

Thanks a lot
OTRS 5 /

fcasal
OTRS wizard
Posts: 187
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Allow customer acces to specific queue

Post by fcasal » 31 May 2018, 13:07

I am not sure, but I think you should review the groups option in the admin manual.

otresi
OTRS expert
Posts: 84
Joined: 02 Sep 2014, 10:49
OTRS Version?: OTRS 5.0.8

Re: Allow customer acces to specific queue

Post by otresi » 31 May 2018, 14:07

thanks, but i cannot find anything about this in admin manual
OTRS 5 /

fcasal
OTRS wizard
Posts: 187
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Allow customer acces to specific queue

Post by fcasal » 31 May 2018, 14:09

In the OTRS 6 manual is in the page 66.

otresi
OTRS expert
Posts: 84
Joined: 02 Sep 2014, 10:49
OTRS Version?: OTRS 5.0.8

Re: Allow customer acces to specific queue

Post by otresi » 31 May 2018, 14:13

Thanks, but i m using otrs 5.0.8
OTRS 5 /

fcasal
OTRS wizard
Posts: 187
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Allow customer acces to specific queue

Post by fcasal » 31 May 2018, 14:23

Well, in the otrs admin manual for the 5 is in the page 68...

otresi
OTRS expert
Posts: 84
Joined: 02 Sep 2014, 10:49
OTRS Version?: OTRS 5.0.8

Re: Allow customer acces to specific queue

Post by otresi » 31 May 2018, 15:06

Thanks, but this option applies for the customer permission in group not to queue..
OTRS 5 /

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