I'm running OTRS 5.0.22 with SUSE 12 SP3 over Oracle 126.96.36.199.0.
I'd like to configure 2 email address:
- One of them to be used to automatically open tickets with the emails it receives and assign them to some specific queues.
- Another one to be used for some other different queues. It will open a ticket only when a user answer an email from an already open ticket, but not if that email address receives an email not related with an already open ticket.
I know how to configure the email addresses in Admin/Email Settings/Postmaster Mail Accounts:
- One with "Dispatching by email To: field"
- The other with "Dispatching by selected Queue"
But it doesn't work. Emails sent to the second address are rejected.
Thanks in advanced and KR
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