Pending reminder tickets

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Juan
OTRS newbie
Posts: 16
Joined: 21 Feb 2018, 10:31
OTRS Version?: 5.0.22
Real Name: Juan Antonio Ramos
Company: PharmaMar

Pending reminder tickets

Post by Juan » 31 May 2018, 10:33

Hi,

I'm running OTRS 5.0.22 with SUSE 12 SP3 over Oracle 11.2.0.4.0.

When I chnage a ticket to the pending reminder state and I configure a day/hour, OTRS doesn't notify me when that day/hour arrives. What it does is sending me emails every 24 hours at the same time (10:45h) about all the Pending reminder tickets that have already passed their dates.

Why OTRS doesn't notify in time? Where is all of this configured?

Thanks in advanced and best regards.

//Juan

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