Multiple text box in Customer Ticket Message

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ruzzetto

Multiple text box in Customer Ticket Message

Post by ruzzetto »

Hi all,
I'm sorry if the question has already been asked, but I'm wondering if it's possible to add more than one text box in CustomerTicketMessage for end-user.

Thanks,
root
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Re: Multiple text box in Customer Ticket Message

Post by root »

Hi,

This can be done with process tickets and a activity dialogue for customer. You can use dynamic fields type textarea for this.

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ruzzetto

Re: Multiple text box in Customer Ticket Message

Post by ruzzetto »

Thanks Roy, really appreciate your contribute.

Is there a simple guide to understand and implement Process Management?. I remember last time I tried to do it it wasn't pretty clear following the official guide.

I'd like to start, with my knowledge about OTRS, trying to add more text box. When I'll get more ticket to spend with Process Management I'd like to implement it.
Thanks again :)
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