Adding email field to new note dialog

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ITLogSupport
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Adding email field to new note dialog

Post by ITLogSupport »

Hello,

I'd like to add a "TO:" field to the new note dialog in OTRS 5s.

The objective is to send the note's content to the customer and to one or more external email addresses.

Is this possible?

Thanks in advance.

GAR
reneeb
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Re: Adding email field to new note dialog

Post by reneeb »

That's what "Answer" or "Email outbound" is for...
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