Hello OTRS Community
We are using the FAQ module in our company and are required to have a change history of the FAQ entries (similar to GitHub).
The module shows a basic history, when, which user edited an entry, but you as it seems you can't retrieve the entire FAQ entry from an earlier time.
I was not able to find an answer in the OTRS Documentation nor source code of the module.
Is there another way how we could achieve the revision history in OTRS?
Thank you very much for your support.
[Question] FAQ module with History functionality
Moderator: crythias
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
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- Real Name: Emin
- Company: Efflux GmbH
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Re: [Question] FAQ module with History functionality
Hello,
that would require custom development, as only the latest fields get saved in the database.
Best regards
Emin
that would require custom development, as only the latest fields get saved in the database.
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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Free and premium add-ons: German | English
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- Znuny newbie
- Posts: 2
- Joined: 08 May 2018, 13:27
- Znuny Version: 5.0.16
- Real Name: Antoine Hauck
- Company: Keynet AG
Re: [Question] FAQ module with History functionality
Ok, thanks for the info.
Regards,
Antoine
Regards,
Antoine