[Question] FAQ module with History functionality

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xenos1983
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Real Name: Antoine Hauck
Company: Keynet AG

[Question] FAQ module with History functionality

Post by xenos1983 »

Hello OTRS Community

We are using the FAQ module in our company and are required to have a change history of the FAQ entries (similar to GitHub).
The module shows a basic history, when, which user edited an entry, but you as it seems you can't retrieve the entire FAQ entry from an earlier time.

I was not able to find an answer in the OTRS Documentation nor source code of the module.
Is there another way how we could achieve the revision history in OTRS?

Thank you very much for your support.
zzz
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Re: [Question] FAQ module with History functionality

Post by zzz »

Hello,

that would require custom development, as only the latest fields get saved in the database.

Best regards
Emin
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xenos1983
Znuny newbie
Posts: 2
Joined: 08 May 2018, 13:27
Znuny Version: 5.0.16
Real Name: Antoine Hauck
Company: Keynet AG

Re: [Question] FAQ module with History functionality

Post by xenos1983 »

Ok, thanks for the info.

Regards,
Antoine
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