Hello!
Is there a possibility in SysConfig to remove Company Tickets from the Customer Tickets list?
Already tried the following but it is not valid anymore: http://jeffeske.com/blog/otrs-remove-co ... er-portal/
Thank you in advance.
Cheers.
Remove Company Ticket in Customer portal
Moderator: crythias
Re: Remove Company Ticket in Customer portal
I think you can do it with this option:
Ticket::Frontend::CustomerDisableCompanyTicketAccess
Tell us it it worked fine.
Ticket::Frontend::CustomerDisableCompanyTicketAccess
Tell us it it worked fine.
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- Znuny newbie
- Posts: 24
- Joined: 25 Apr 2018, 10:40
- Znuny Version: Otrs 6
- Real Name: Vedran
- Company: ACI d.d.
Re: Remove Company Ticket in Customer portal
Thank you for the suggestion, but I already tried that function.
Result: Company tickets stay but when you click on it you get access denied.
Which is better, but not what I am looking for. I hope it can be removed completely.
Result: Company tickets stay but when you click on it you get access denied.
Which is better, but not what I am looking for. I hope it can be removed completely.
Re: Remove Company Ticket in Customer portal
did you delete cahce after changing this value
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 24
- Joined: 25 Apr 2018, 10:40
- Znuny Version: Otrs 6
- Real Name: Vedran
- Company: ACI d.d.
Re: Remove Company Ticket in Customer portal
Of course. This option does not remove the company tickets option, it denies the entry after you click on it.
Please help
Please help
-
- Znuny newbie
- Posts: 24
- Joined: 25 Apr 2018, 10:40
- Znuny Version: Otrs 6
- Real Name: Vedran
- Company: ACI d.d.
Re: Remove Company Ticket in Customer portal
CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket
Answer: rbroda
Answer: rbroda