Remove Company Ticket in Customer portal

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VedranOP
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Real Name: Vedran
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Remove Company Ticket in Customer portal

Post by VedranOP » 21 May 2018, 10:39

Hello!

Is there a possibility in SysConfig to remove Company Tickets from the Customer Tickets list?
Already tried the following but it is not valid anymore: http://jeffeske.com/blog/otrs-remove-co ... er-portal/
Thank you in advance.
Cheers.

fcasal
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Re: Remove Company Ticket in Customer portal

Post by fcasal » 21 May 2018, 13:46

I think you can do it with this option:


Ticket::Frontend::CustomerDisableCompanyTicketAccess

Tell us it it worked fine.

VedranOP
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Re: Remove Company Ticket in Customer portal

Post by VedranOP » 21 May 2018, 14:48

Thank you for the suggestion, but I already tried that function.
Result: Company tickets stay but when you click on it you get access denied.
Which is better, but not what I am looking for. I hope it can be removed completely.

jojo
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Re: Remove Company Ticket in Customer portal

Post by jojo » 21 May 2018, 16:35

did you delete cahce after changing this value
"Production": OTRS™ 6, STORM powered by OTRS
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VedranOP
OTRS newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
OTRS Version?: Otrs 6
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Re: Remove Company Ticket in Customer portal

Post by VedranOP » 21 May 2018, 18:39

Of course. This option does not remove the company tickets option, it denies the entry after you click on it.
Please help :)

VedranOP
OTRS newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
OTRS Version?: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Re: Remove Company Ticket in Customer portal

Post by VedranOP » 22 May 2018, 13:42

CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket

Answer: rbroda

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