Hello,
I have the following situation, I created a "Resolved" state for calls that will be closed and I placed the State Type: Pending Reminder. However when closing a call using this state it automatically changes to "Closed successfully". I've been seeing some parameters but I have not found where he is performing this action, does anyone have the knowledge?
Thank you,
New status for closed tickets
Moderator: crythias
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- Znuny newbie
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- Znuny newbie
- Posts: 15
- Joined: 07 Jul 2016, 19:52
- Znuny Version: 5.0.13
- Real Name: Airton Toni
- Company: PK
- Contact:
Re: New status for closed tickets
Good Morning,
Can someone help me?
Tks.
Can someone help me?
Tks.