Acess a Ticket Process Directly in the Menu

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iclaude
OTRS expert
Posts: 53
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

Acess a Ticket Process Directly in the Menu

Post by iclaude » 18 May 2018, 12:06

Hi,

How can I configure the OTRS Menu in a way that when I click process ticket I jump directly in to the process without having to select it before?
I wanted it to behave the same way as when I click Create New Ticket.

Regards
OTRS 5.0.23/OpenSuse
MySql

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