Hi,
Probably I'm wrong, but my testing is failing and I need to know which queue follow up option is the best for this scenario:
Get a ticket
Get other answer and attach the answer to the same ticket
Answer the ticket as agent
Agent Close the ticket
*If the customer send another email using the same ticket number, I need that OTRS open a new ticket instead attach the email to the ticket that is already closed.
But anyone is working for me. Do you know which one is or if I need to set up something in the config area?
Thanks!!
Queue Follow Up Option to create a new ticket when is completed
Moderator: crythias
Re: Queue Follow Up Option to create a new ticket when is completed
Hi
FollowUp option new ticket. The setting is on the queue.
Flo
FollowUp option new ticket. The setting is on the queue.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.