Remove timestamp from Ticket

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Barawan
OTRS newbie
Posts: 6
Joined: 16 May 2018, 13:53
OTRS Version?: 6.0.7

Remove timestamp from Ticket

Post by Barawan » 17 May 2018, 10:43

Hello community,

I am trying to get used to OTRS (6) and found an obstacle.
I would like to achieve that the time stamps are not visible in the ticket (see picture).
test.png
So far, I have tried to edit settings via the web interface without success.
Furthermore, I also tried to edit some config files through the console. However, this brought no change.
The files or settings I suspected were:
  • DynamicField Options
    AgentZoomTicket
    AdditionalInformationSpacingLoader
    Core.WidgetMenu.css
    also config-Files which are located in the /Kernel/Output/HTML/Templates/Standard directory
But since editing the files has brought no change, I wanted to know if someone knows what file or setting I have to edit to achieve my desired goal.

Currently running OTRS 6.0.7 on a VM-Ware with Ubuntu 18.04 and MySQL.
Thanks in advance

Barawan
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jojo
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Re: Remove timestamp from Ticket

Post by jojo » 17 May 2018, 11:23

Timestamps are a core functionality of a ticket system and required for correct usage. There is no configuration to switch it off
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Barawan
OTRS newbie
Posts: 6
Joined: 16 May 2018, 13:53
OTRS Version?: 6.0.7

Re: Remove timestamp from Ticket

Post by Barawan » 17 May 2018, 12:32

Hi jojo,
thats good to know, but is there no possibilty to hide the timestamp?
I would also prefer it more if they were still existing but not visible.

reneeb
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Re: Remove timestamp from Ticket

Post by reneeb » 17 May 2018, 13:34

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

Barawan
OTRS newbie
Posts: 6
Joined: 16 May 2018, 13:53
OTRS Version?: 6.0.7

Re: Remove timestamp from Ticket

Post by Barawan » 17 May 2018, 15:58

Hello reneeb,

just a hour ago I found it myself thank you for also sending me the Info ;)
Also ones has to edit some other files which will hide the "Article Timestamp"
Later i will Post something more in detail

Barawan
OTRS newbie
Posts: 6
Joined: 16 May 2018, 13:53
OTRS Version?: 6.0.7

Re: Remove timestamp from Ticket

Post by Barawan » 17 May 2018, 16:42

In order to remove the timestamps from a ticket as in the following picture, these steps are necessary. First, in the Article-Overview:
  • Edit the file in the path /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt
    Comment he line <th class = "Created Sortable"> <a href="#"> [% Translate ("Created") | html%] </a> </ th>
This will no longer show the column in the table.
Next the timestamps in the Article-section:
  • Edit the files in the path /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketZoom/ArticleRender/*.tt
    The line:
    &ndash; <span title="[% Translate("Created") | html %]: [% Data.CreateTime | Localize("TimeShort") %]">[% Data.CreateTime | Localize("TimeShort") %]</span> [% Translate("via %s", Translatanslate(Data.CommunicationChannel)) | html %]
    will be modified as follows ===>
    &ndash; <span title="[% Translate("Created") | html %]"</span> [% Translate("via %s", Translate(Data.CommunicationChannel)) | html %]
Now all necessary timestamps are removed.

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