Hi Folks,
We are facing issue with our OTRS support system. From past couple of days it is opening ticket for each reply without any subject line.
I have attached the screenshot. Please let me know how to fix this.
VERSION = 5.0.11
BUILDDATE = Wed Jun 22 22:10:20 CEST 2016
OTRS generating large no of Junk Ticket
Moderator: crythias
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- Znuny newbie
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OTRS generating large no of Junk Ticket
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Re: OTRS generating large no of Junk Ticket
- read the logs and solve issues you find
- update to the latest version
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- update to the latest version
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"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: OTRS generating large no of Junk Ticket
Hi,
1. Check your email server - inboxes, settings
2. Check your web services logs
1. Check your email server - inboxes, settings
2. Check your web services logs
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
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((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?