Action "AgentTicketSearch" with Service attribute

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Gl3d50N
OTRS newbie
Posts: 24
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Action "AgentTicketSearch" with Service attribute

Post by Gl3d50N » 11 May 2018, 23:39

Hello guys,

I need a help with this search menu (magnifying glass menu), when I select the service attribute, don't appears any service, only bring a disabled field, look this pic bellow:
Screenshot_3.png
I looked all the files related to AgentTicketSearch, compared with others OTRS with has this field working, but all files are the same, without changes, I looked the ACLs too, but don't have any ACL interfering with this field.

Can someone give me a north to find the solution?
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Last edited by Gl3d50N on 14 May 2018, 16:07, edited 1 time in total.

Gl3d50N
OTRS newbie
Posts: 24
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Re: Action "AgentTicketSearch" with Service attribute

Post by Gl3d50N » 14 May 2018, 16:05

Guys,

No one has passed through this problem yet?

Please, I'm lost.

Thanks all!!!

fcasal
OTRS wizard
Posts: 184
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Action "AgentTicketSearch" with Service attribute

Post by fcasal » 15 May 2018, 23:11

Which otrs version are you using? if is 5.0.10 is strongly recommended to update to the last patch level because many bugs were corrected.

Gl3d50N
OTRS newbie
Posts: 24
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Re: Action "AgentTicketSearch" with Service attribute

Post by Gl3d50N » 17 May 2018, 00:16

fcasal wrote:Which otrs version are you using? if is 5.0.10 is strongly recommended to update to the last patch level because many bugs were corrected.
Yeah, the version is 5.0.10, the only solution is just an update?

Thanks for help!

jojo
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Re: Action "AgentTicketSearch" with Service attribute

Post by jojo » 17 May 2018, 07:25

5.0.10 has several security issues, last OTRS5 version is 5.0.27. Latest version 6.0.7
Updating is a must for these kind of software
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fcasal
OTRS wizard
Posts: 184
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Action "AgentTicketSearch" with Service attribute

Post by fcasal » 17 May 2018, 07:31


Gl3d50N
OTRS newbie
Posts: 24
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Re: Action "AgentTicketSearch" with Service attribute

Post by Gl3d50N » 21 May 2018, 23:27

Guys,

Thanks all for your time and patience with my problem.

No one solutions can solve my problem, and I use the version 5.0.10 in others servers, and function very well, I looked all files related to this action (AgentTicketSearch), all files are the same in all servers, inclusive, I changed the files, but nothing solved.

All those links about the release notes, don't have nothing about this issue.

I appreciate all help, I'll try another things here, if I find the solution, I'll post here.

Thanks again!

fcasal
OTRS wizard
Posts: 184
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Action "AgentTicketSearch" with Service attribute

Post by fcasal » 22 May 2018, 06:26

Perhaps a good try could be to install again that versión, sometimes a file is corrupted and the application fails.

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