Default next state on forms

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geri
OTRS newbie
Posts: 44
Joined: 10 Jan 2015, 11:22
OTRS Version?: 3.3.10

Default next state on forms

Post by geri » 11 May 2018, 12:59

How can i set the default state based on current state?

I enabled the state field on change owner form. Let' say i have 3 open type states open1 open2 and open3.
How can i set the default state to open2 if the current state is open1, iopen3 if the current state is open2?
That would be also a solution if i could set the current state as default ( or empty field)

If the currentstate is open2, and the default is open1 then it would results in unwanted state change if the user forget to check the state each time he/she submits the form.

wurzel
OTRS guru
Posts: 2379
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Default next state on forms

Post by wurzel » 13 May 2018, 11:06

Hi,

you can use ACL for your requirement. Check the admin doc for examples.

Flo
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