Attachments issue Help

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VedranOP
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Attachments issue Help

Post by VedranOP » 10 May 2018, 15:09

Dear Community,

I am testing OTRS 6 on an Ubuntu Server using Win 10 with a Chrome browser. I hope my issue is beginner kind :) I have the following issue:

During ticket creation, when I make an attachment for example *.png file, I see the loading screen coming to and end and looks all fine.
1.png
And then I click Send. I am missing this attachment in email notification and also when I open that ticket as an Agent in its interface.
Please help. Thank you in advance!
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jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 15:45

please show a screenshot of the ticket
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VedranOP
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 15:53

3.png
2.png
Thank you for your help.
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jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 16:07

did you:

- try another browser?
- check the logs
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

VedranOP
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 16:13

Firefox the same

Logs:
5.png
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jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 16:16

is it working if you attach a note with an attachment?
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

VedranOP
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Posts: 24
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OTRS Version?: Otrs 6
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 17:02

Yes, that works fine.

jojo
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Re: Attachments issue Help

Post by jojo » 10 May 2018, 18:32

so it seems that it is related to your mail setup, so solve these issues first
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

VedranOP
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OTRS Version?: Otrs 6
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Re: Attachments issue Help

Post by VedranOP » 10 May 2018, 18:41

Any suggestion by the log?

Error I would like to fix is the following:

Error while queueing email to 'xxx@gmail.com' from 'xxx@xx'. Subject => 'OTRS Scheduler Daemon AsynchronousExecutor: Kernel::System::SysConfig-ConfigurationInvalidList()';

fcasal
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Re: Attachments issue Help

Post by fcasal » 11 May 2018, 15:33

Which version are you using? Because in the 6 version patch level 6 there a few bugs repair about attachments.

VedranOP
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Re: Attachments issue Help

Post by VedranOP » 12 May 2018, 18:59

PRODUCT = OTRS
VERSION = 6.0.6
BUILDDATE = Tue Mar 6 04:58:45 CET 2018
BUILDHOST = otrsbuild.otrs.com

Do I need to apply a patch? If so, please offer me some brief instructions. Thank you

VedranOP
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Posts: 24
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OTRS Version?: Otrs 6
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Re: Attachments issue Help

Post by VedranOP » 13 May 2018, 01:11

Made a full upgrade and the issue remains.
Please help! :shock:

jojo
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Re: Attachments issue Help

Post by jojo » 13 May 2018, 08:40

As I already wrote solve your email issues or get professional services for setup and operating
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

VedranOP
OTRS newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
OTRS Version?: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Re: Attachments issue Help

Post by VedranOP » 13 May 2018, 11:42

Ok, but I got rid of email errors and still the same.
I noticed is that when I upload a file in a ticket creation process I cant see file size and trash icon, those 2 fields are empty.

VedranOP
OTRS newbie
Posts: 24
Joined: 25 Apr 2018, 10:40
OTRS Version?: Otrs 6
Real Name: Vedran
Company: ACI d.d.

Re: Attachments issue Help

Post by VedranOP » 13 May 2018, 19:48

Issue: I had virtual host set for customer login and it removed attachments function.

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