Change sort order of queues menu in CustomerTicketMessage
Moderator: crythias
Change sort order of queues menu in CustomerTicketMessage
In OTRS 5.0.14 I'm modifying which queues are presented in the customer ticket creation page through sysconfig >> Frontend::Customer::Ticket::ViewNew >> CustomerPanelOwnSelection which works well. Is it also possible anywhere to designate the order of queues in the list rather than the default alphanumeric sorting? Haven't found a clear way to list Zebra before Aardvark without placing number prefixes in the queue name / key content field. Suggestions are appreciated.
OTRS 5.0.14 / Debian 7.11 x64 / Apache 2.2.22 / MySQL 14.14 Distrib 5.5.53