Change sort order of queues menu in CustomerTicketMessage

Moderator: crythias

Post Reply
gears
OTRS newbie
Posts: 37
Joined: 24 Feb 2011, 18:29
OTRS Version?: 5.0.14

Change sort order of queues menu in CustomerTicketMessage

Post by gears » 09 May 2018, 19:19

In OTRS 5.0.14 I'm modifying which queues are presented in the customer ticket creation page through sysconfig >> Frontend::Customer::Ticket::ViewNew >> CustomerPanelOwnSelection which works well. Is it also possible anywhere to designate the order of queues in the list rather than the default alphanumeric sorting? Haven't found a clear way to list Zebra before Aardvark without placing number prefixes in the queue name / key content field. Suggestions are appreciated.
OTRS 5.0.14 / Debian 7.11 x64 / Apache 2.2.22 / MySQL 14.14 Distrib 5.5.53

Post Reply