Insert new Agent

Moderator: crythias

Post Reply
pidilandia
Znuny newbie
Posts: 44
Joined: 19 Sep 2017, 11:48
Znuny Version: 5.0.16

Insert new Agent

Post by pidilandia »

Hi,
I created a new operator, assigned to the 1 level group assigning a role, but when I go to manage a new call ticket, I can not find it in the list after entering the 1st level group, while the other agents are there.
If the agent manages a ticket entered by email, he can manage it by going to the menu people -> agent.
Useful tips?

From further verification it almost seems that the agent is not matched to the ticket opening queue

Thank you very much.

Paolo
Post Reply