I created a new operator, assigned to the 1 level group assigning a role, but when I go to manage a new call ticket, I can not find it in the list after entering the 1st level group, while the other agents are there.
If the agent manages a ticket entered by email, he can manage it by going to the menu people -> agent.
From further verification it almost seems that the agent is not matched to the ticket opening queue
Thank you very much.
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