Insert new Agent

Moderator: crythias

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OTRS newbie
Posts: 19
Joined: 19 Sep 2017, 11:48
OTRS Version?: 5.0.16

Insert new Agent

Post by pidilandia » 07 May 2018, 15:07

I created a new operator, assigned to the 1 level group assigning a role, but when I go to manage a new call ticket, I can not find it in the list after entering the 1st level group, while the other agents are there.
If the agent manages a ticket entered by email, he can manage it by going to the menu people -> agent.
Useful tips?

From further verification it almost seems that the agent is not matched to the ticket opening queue

Thank you very much.


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