OTRS Daemon is not running after upgrade

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TDV
OTRS newbie
Posts: 8
Joined: 27 Apr 2017, 17:51
OTRS Version?: 6.0.6

OTRS Daemon is not running after upgrade

Post by TDV » 04 May 2018, 18:03

Hi

I've upgraded OTRS from 5.0.16 to 6.0.6 according manual:
http://doc.otrs.com/doc/manual/admin/6. ... ating.html

Now when I log in OTRS - I see error:
"OTRS Daemon is not running"

I checked that cron is running:
/etc/init.d/cron status

But when I run (as otrs user)
/opt/otrs/bin/otrs.Daemon.pl status
or
/opt/otrs/bin/otrs.Daemon.pl start
there is nothing happens

and the same situation with:
/opt/otrs/bin/Cron.sh status
/opt/otrs/bin/Cron.sh start

when I run
crontab -l

it gives:
"no crontab for otrs"

There are files aaa_base and otrs_daemon in
/opt/otrs/var/cron/

What can cause such problem?
OTRS 5.0.16

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: OTRS Daemon is not running after upgrade

Post by jojo » 04 May 2018, 21:49

start teh OTRS cron via otrs.Cron.sh (as stated in the documentation). Check if the daemon is running (ps is a helpful command here). If not, check the syslog
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TDV
OTRS newbie
Posts: 8
Joined: 27 Apr 2017, 17:51
OTRS Version?: 6.0.6

Re: OTRS Daemon is not running after upgrade

Post by TDV » 08 May 2018, 11:53

It turned out that files Cron.sh and otrs.Daemon.pl were in bin folder but were made empty after upgrade...

Copied them from otrs package - and now daemon is running

Thanks.
OTRS 5.0.16

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