GenericAgent - send mail?

[tuxtom]

OTRS 5.0.23

Hi all,
is it possible that the GenericAgent can send a mail after his job.

Regards, Tom.

[bmichelot]

Hi,
I have done it on a previous version to send reports.
See topic here : viewtopic.php?f=53&t=21845&p=86437#p86437
We stopped using the Generic Agent.
We are now using CronJob !
Regards,

[tuxtom]

Hi,
i need to find and delete mails in the automatic GA job. How does it work in a CronJob?

Regards

[bmichelot]

Hi Tom,
If you need to select and delete tickets, the GA can do the job.
You juste have to set the filters parameters and set "Delete tickets" to yes in the Execute Ticket Commands section.
To be honest, I am note sure to have understood your request.
First you said that you want to send mails, and now you say that you want to delete mails...
Could you please provide more details on what you really want to do ?
Regards,

[schulmann]

is it possible that the GenericAgent can send a mail after his job.

Yes.

In the Generic Agent (Execute Ticket Commands) you can call a shell script with the ticket number and the ticket id.
In this script you can call /usr/bin/mail and include the ticket number if desired.

[reneeb]

Why not set a dynamic field in the ticket when the GA did the job? Then you can use the ticket notifications...

[schulmann]

Why not set a dynamic field in the ticket when the GA did the job? Then you can use the ticket notifications...

We were not able to send a mail to an arbitrary mail address with a GA.
Is this possible?

[wurzel]

Hi,

Generic Agent can NOT send mails. But Generic Agent can change settings on a ticket.


And as reneeb already wrote... a ticket notification can trigger on the changes and send mails.

Florian

[tuxtom]

Hi,
i solve the mail problem with a script.
Where can I actually check if the automatic GA job was successful or not?
A result of the GA would also be interesting.
In the system log I only see a note that the job has been executed.
Regards, Tom.

[reneeb]

That's something the script has to do...