Problems with tickets in Customer.pl

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icancinos
OTRS newbie
Posts: 3
Joined: 20 Mar 2018, 20:32
OTRS Version?: 6.0.6

Problems with tickets in Customer.pl

Post by icancinos » 02 May 2018, 21:10

Hi guys!

When I try to create a ticket from the "Customer" panel, I do not see the tails and subqueues: c

This to which it may be related.


IMAGE OF THE PROBLEM:

Image


I attach images of the permissions of each agent.

Thank you very much

Regards!

The user - Client that I use is called TEST.



IMG - User description:

Image
Image

IMG 2 - Customer User Relations - Groups
Image


IMG3 - Customer Group Relationshi
Image



Thank you very much!!

fcasal
OTRS wizard
Posts: 184
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: Problems with tickets in Customer.pl

Post by fcasal » 03 May 2018, 07:50

I already answered in the other topic, please, don´t duplicate them.

Thanks.

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