Finding an article

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dwlangham
OTRS newbie
Posts: 5
Joined: 25 Apr 2018, 15:31
OTRS Version?: 6.000

Finding an article

Post by dwlangham » 02 May 2018, 15:06

I need to be locate information in ticket articles. When I do a full text search for the string "apologize for the delay", the search returns the zoomed view of the ticket, but it doesn't help me find the specific article in which the text appears. The only way I can see to locate the article is to read each one until I find "apologize for the delay". This is not ideal.

Is there a better way?

dwlangham
OTRS newbie
Posts: 5
Joined: 25 Apr 2018, 15:31
OTRS Version?: 6.000

Re: Finding an article

Post by dwlangham » 02 May 2018, 15:56

I figured out a work around. The ticket zoom view has a setting option for "Show all articles". With this option, the zoomed view lists all of the articles. I can use my browser's search function to search for the text.

Good enough.

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